SAMP.KZ provides professional service and maintenance for climate control, heating, ventilation, and plumbing equipment in Almaty, Astana, and across Kazakhstan. We are an official service center for Toshiba, TECE, VAKIO, Viessmann, Kampmann and other leading brands.
Our services include: warranty and post-warranty repair, scheduled preventive maintenance, fault diagnostics, refrigerant recharge, filter and heat exchanger cleaning, drainage system flushing, and controls calibration. Average response time for customers with a service contract is less than 2 hours.
We offer three service formats: one-time call-out (diagnostics and repair on demand), service contract (scheduled maintenance at up to 20% discount), and full facility management (complete engineering systems maintenance). All installation work comes with a 2-year warranty.
What We Service
Heating
Boilers, underfloor heating, radiator heating
Ventilation
Supply and exhaust systems, heat recovery, smoke removal
Air Conditioning
Split systems, VRF/VRV, multi-split systems
Cooling Systems
Chillers, precision cooling, refrigeration units
Water Supply
Cold/hot water, treatment, sewage, fire suppression
BMS / Dispatch
Automation, monitoring, remote control of engineering systems
The 4 Pillars of Our Service
Service Management (FSM)
Unified system for request tracking, visit planning, equipment history. Transparent deadlines and statuses.
Remote Monitoring
24/7 parameter monitoring, early failure warning. Predictive maintenance — fault forecasting, scheduled work before breakdown.
Dispatch Center 24/7
Request acceptance and visit coordination at any time. Emergency calls, priority requests.
Mobile Teams
Deployment with equipment and parts. Original parts only. Equipment history and spare parts tracking.
Personal Account
Requests, reports, work history
Telegram Bot
Requests, statuses, notifications
How We Work
Request
Request via website, phone or messenger. Response within 15-30 minutes.
Inspection
Specialist visit: system inspection, scope of work, equipment condition.
Proposal
Commercial proposal with work list, maintenance schedule and cost.
Commissioning
Work execution: bringing systems to operational state (maintenance, repair, adjustment).
Contract
Service contract signing. Scheduled maintenance, 24/7 dispatch, reports in personal account.
Service Formats
One-time visits
On-call diagnostics, repair, commissioning
Service Contracts
Regular scheduled maintenance, priority support, fixed cost
Full Operation
Full management of engineering systems: staff, parts, monitoring
Payment methods: